Provide advanced medical care until paramedics arrive
Ensure your own safety, assess the situation, and provide appropriate first aid if trained
Move the victim to a safe location, even if they have a suspected spinal injury
Refuse to provide assistance unless you are 100% confident in your skills
Describe the victim’s full medical history
Ask the dispatcher what they need from you
Identify yourself and provide your exact location
Explain what happened in as much detail as possible
“They’re unconscious, but breathing normally.”
“They’re fine now, but I’m not sure what happened.”
“I don’t know what’s wrong, but they passed out.”
“The person is breathing, so I don’t think you need to come.”
When the wound is longer than 1 inch
If the person feels faint but is still conscious
When the injury is on the hand or foot
If blood is soaking through multiple layers of bandages despite pressure
Cover the eye with a sterile gauze pad
Have the person close their eye tightly
Administer eye drops to reduce irritation
Flush the eye with clean, lukewarm water for at least 15 minutes
Straighten the arm before applying a splint
Use a cold compress and wait for medical help
Wrap the arm tightly with bandages to limit swelling
Keep the arm in the position you found it and apply a splint to immobilize it
Sharp, stabbing pain only when inhaling
Sudden rash or itching
Sudden loss of vision
Chest discomfort or pressure
Assume they are fine and let them rest
Offer them a drink of water to help calm them down
Call 911 immediately — strokes can worsen quickly
Drive them to the nearest clinic instead of calling for help
Extreme thirst and dry mouth
Sweating, shaking, and confusion
Fruity-smelling breath
Vomiting and stomach pain
Shivering and confusion
Red, hot skin with sweating
Rapid breathing and chest pain
Pale, grayish, or waxy-looking skin
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