Your name and role, the location, the nature of the emergency, the victim’s condition, and what actions you’ve taken
The name and phone number of the victim’s family
Your employer’s contact details and security shift schedule
A detailed description of how the incident happened
Respect their earlier refusal and avoid providing care
Wait until emergency responders arrive before taking action
Assume consent is now implied and provide appropriate first aid
Attempt advanced medical techniques outside your training
“They’re unconscious, but breathing normally.”
“They’re fine now, but I’m not sure what happened.”
“I don’t know what’s wrong, but they passed out.”
“The person is breathing, so I don’t think you need to come.”
Continuing to answer 911 questions after paramedics arrive
Keeping the scene crowded so others can help if needed
Asking bystanders to gather close for comfort
Providing key information like what first aid was given
Apply antibiotic ointment
Rinse the wound with clean water
Apply firm pressure with a clean cloth or gauze
Elevate the injured area
Cover the eye with a sterile gauze pad
Have the person close their eye tightly
Administer eye drops to reduce irritation
Flush the eye with clean, lukewarm water for at least 15 minutes
Call 911 immediately
Help them lie down and drink water
Drive them to the hospital
Perform CPR right away
It thins the blood to improve blood flow
It helps the person stay calm
It relieves chest pain instantly
It stabilizes breathing
If the seizure lasts longer than 5 minutes
If the person falls asleep after the seizure
If the person feels embarrassed or disoriented
Only if the seizure happens in public
Extreme thirst and dry mouth
Sweating, shaking, and confusion
Fruity-smelling breath
Vomiting and stomach pain
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