Your name and role, the location, the nature of the emergency, the victim’s condition, and what actions you’ve taken
The name and phone number of the victim’s family
Your employer’s contact details and security shift schedule
A detailed description of how the incident happened
Respect their earlier refusal and avoid providing care
Wait until emergency responders arrive before taking action
Assume consent is now implied and provide appropriate first aid
Attempt advanced medical techniques outside your training
Applying a bandage to a bleeding wound
Performing CPR as trained
Attempting a medical procedure you are not trained for
Calling 911 and following dispatcher instructions
\"The injured person seemed really dizzy, so I gave them some water, and they felt better.\"
\"I saw someone pass out, but I think they were okay when they woke up.\"
\"I’m not sure what happened, but they just dropped, and I yelled for help.\"
\"I noticed a worker fall near the reception desk at 2:45 PM. I called 911, placed them in the recovery position, and stayed with them until paramedics arrived.\"
Minor swelling at the injury site
A small cut that stops bleeding quickly
Clear fluid draining from the nose or ears
Mild headache that improves with rest
Sharp, stabbing pain only when inhaling
Sudden rash or itching
Sudden loss of vision
Chest discomfort or pressure
It thins the blood to improve blood flow
It helps the person stay calm
It relieves chest pain instantly
It stabilizes breathing
Clear the area of objects that could cause injury
Place a spoon in their mouth to prevent tongue biting
Hold their arms and legs still to stop convulsions
Try to give them water as soon as possible
Give them a sugary snack
Call 911 and begin CPR
Have them lie down with their feet elevated
Offer them water and encourage rest
Call 911 immediately
Move them to a shaded or air-conditioned area
Give them sports drinks or water
Ask them to take deep breaths and sit still
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