Your name and role, the location, the nature of the emergency, the victim’s condition, and what actions you’ve taken
The name and phone number of the victim’s family
Your employer’s contact details and security shift schedule
A detailed description of how the incident happened
Describe the victim’s full medical history
Ask the dispatcher what they need from you
Identify yourself and provide your exact location
Explain what happened in as much detail as possible
“They’re unconscious, but breathing normally.”
“They’re fine now, but I’m not sure what happened.”
“I don’t know what’s wrong, but they passed out.”
“The person is breathing, so I don’t think you need to come.”
Apply aloe vera to the affected area
Cover the burn with a dry cloth and call 911
Rinse the burn with running water for at least 20 minutes
Wrap the burn tightly with plastic wrap
Straighten the arm before applying a splint
Use a cold compress and wait for medical help
Wrap the arm tightly with bandages to limit swelling
Keep the arm in the position you found it and apply a splint to immobilize it
Assume they are fine and let them rest
Offer them a drink of water to help calm them down
Call 911 immediately — strokes can worsen quickly
Drive them to the nearest clinic instead of calling for help
Clear the area of objects that could cause injury
Place a spoon in their mouth to prevent tongue biting
Hold their arms and legs still to stop convulsions
Try to give them water as soon as possible
If the seizure lasts longer than 5 minutes
If the person falls asleep after the seizure
If the person feels embarrassed or disoriented
Only if the seizure happens in public
Rub them vigorously to restore blood flow
Immerse them in warm (not hot) water
Use a hairdryer on low heat
Massage the fingers with lotion
Call 911 and inform emergency responders
Begin moving the injured person immediately
Announce the evacuation to bystanders
Apply first aid and stabilize the injury before moving
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