Only if you are alone and no one else is available
When the injury is minor or when a delay in care could make the situation worse
Only if the victim is conscious and requests help
Never—only professional medical personnel should provide first aid
Your name and role, the location, the nature of the emergency, the victim’s condition, and what actions you’ve taken
The name and phone number of the victim’s family
Your employer’s contact details and security shift schedule
A detailed description of how the incident happened
Respect their earlier refusal and avoid providing care
Wait until emergency responders arrive before taking action
Assume consent is now implied and provide appropriate first aid
Attempt advanced medical techniques outside your training
\"The injured person seemed really dizzy, so I gave them some water, and they felt better.\"
\"I saw someone pass out, but I think they were okay when they woke up.\"
\"I’m not sure what happened, but they just dropped, and I yelled for help.\"
\"I noticed a worker fall near the reception desk at 2:45 PM. I called 911, placed them in the recovery position, and stayed with them until paramedics arrived.\"
Apply antibiotic ointment
Rinse the wound with clean water
Apply firm pressure with a clean cloth or gauze
Elevate the injured area
When the wound is longer than 1 inch
If the person feels faint but is still conscious
When the injury is on the hand or foot
If blood is soaking through multiple layers of bandages despite pressure
A first-degree burn with mild redness
A second-degree burn with small blisters on the hand
A third-degree burn with charred, blackened skin and no pain
A sunburn that causes peeling skin
Sudden chest pain
Difficulty walking in a straight line
Sweating and shivering
Facial drooping on one side
Give them a sugary snack
Call 911 and begin CPR
Have them lie down with their feet elevated
Offer them water and encourage rest
Call 911 immediately
Move them to a shaded or air-conditioned area
Give them sports drinks or water
Ask them to take deep breaths and sit still
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